TQM at the Ritz Carlton Hotel Company Questions

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TQM at the Ritz Carlton Hotel Company Questions

Description

Department of Business Administration

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Organization Design and Development- MGT 404 

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Assignment 3 

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Marks: 5

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Course Learning Outcomes:

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  • Analyze the human, structural and strategic dimensions of the organizational development (2.4)
  • Be sure to cite at least two scholarly, peer-reviewed references in support of two of your answers and also incorporate the key concepts from the course. 

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Assignment Instructions: 

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Assignment Question(s):

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Please read the case study “TQM at the Ritz-Carlton” in Chapter 13, p.391 available in your textbook “Organization Development & Change” (10th ed.) by Cummings, T and Worley, C and answer the following questions:

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  • Q.1 Based on your understanding of the case, discuss and evaluate employee involvement as practiced by the Ritz-Carlton in terms of the following key elements:
  • Q.2 Do you think the Ritz-Carlton’s experience with TQM could be provided as a benchmark to other organizations? Explain your answer in light of the stages for TQM application. (1.5 marks)
  • Q.3 Discuss which features are evident in the practices of the Ritz-Carlton that would enable the Hotel Company to meet the criteria of high involvement organizations. (1.5 marks)

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